Cancellation & Refund Policy
This policy explains how AutoTrainTrips.com, operated by Travelofare Trips Pvt. Ltd., provides assistance related to train reservation inquiries, cancellations, refunds, and itinerary changes. We are an independent third-party travel assistance service and do not operate trains, issue tickets, or process payments.
AutoTrainTrips.com provides assistance and guidance only. All train reservations, fare rules, cancellations, refunds, and service outcomes are determined and processed by the respective train operators according to their policies.
If you request assistance with canceling a train reservation, our support team can help explain the typical cancellation procedures and applicable operator policies based on available information. Final cancellation eligibility and outcomes are decided by the train operator.
Refund eligibility, timelines, and amounts are governed by the policies of the respective train operators. AutoTrainTrips.com does not issue refunds or handle payment reversals. Where requested, we may assist customers by providing guidance on how to follow up directly with the applicable operator regarding refund status.
Assistance related to itinerary changes, rescheduling, or upgrades is provided based on general operator rules and availability. Any approval, fare difference, or modification decision is solely at the discretion of the train operator.
In the event of train delays, cancellations, or service disruptions initiated by a train operator, customers should follow the operator’s official procedures. AutoTrainTrips.com may provide general guidance on commonly available options, such as refunds or rescheduling, where applicable.
In certain exceptional situations, such as medical emergencies or unforeseen events, our team may assist by explaining possible options based on operator policies. Supporting documentation may be required by the operator.
AutoTrainTrips.com may charge a service fee for providing travel assistance. Any applicable service fee will be disclosed to the customer before assistance is provided. Service fees are separate from any charges imposed by train operators.
Travelofare Trips Pvt. Ltd. is responsible for the delivery of its travel assistance services only. We are not responsible for train operations, refund processing times, fare rules, or service performance of any train operator.
This Cancellation, Refund & Change Assistance Policy may be updated from time to time. Any changes will be posted on this page and will apply prospectively.